Notices

  • Some Districts May Be Experiencing Slowness in the Scholastic Data Center
    Some Districts May Be Experiencing Slowness in the Scholastic Data Center

    Some districts using Scholastic Hosting Services or Web Subscriptions, especially large implementations of iRead, may be experiencing slowness logging into SAM or accessing student programs. Scholastic’s technical team is working as quickly as possible to resolve this issue. Contact Scholastic Technical Support at 1-800-283-5974 or use the Live Help feature at the Scholastic Education Product Support website for more information.

  • Student Access Screens In Districts Using SAM Servers Hosted by Scholastic
    Student Access Screens In Districts Using SAM Servers Hosted by Scholastic

    Scholastic has identified an issue where, in some instances, incorrect icons appear on the Student Access Screen. If this happens, refreshing the browser should allow the correct icons to appear. Scholastic is aware of this problem and will be issuing a fix as soon as possible. Contact Scholastic Technical Support at 1-800-283-5974 or using the Live Help feature at the Scholastic Education Product Support website for more information.

  • Large District Enrollment Running Scholastic Version 2.3 Programs
    Large District Enrollment Running Scholastic Version 2.3 Programs

    Student enrollment in large districts using Scholastic version 2.3 are taking longer than normal to complete. Enrolling in smaller batches should help this process complete more quickly. Scholastic is aware of this problem and will be issuing a fix as soon as possible. Contact Scholastic Technical Support at 1-800-283-5974 or using the Live Help feature at the Scholastic Education Product Support website for more information.

  • Important Notice for SMI College & Career Users
    Important Notice for SMI College & Career Users

    SMI College & Career version v2.3 has been exhibiting display issues, specifically regarding graphics and answers rendering incorrectly. Scholastic is currently investigating this issue. For more information and pre-fix solutions, click here.

  • Large Districts Using Locally-Installed 32-Bit Windows-Based SAM Servers
    Large Districts Using Locally-Installed 32-Bit Windows-Based SAM Servers

    Districts running large Scholastic installations on locally-installed 32-bit Windows-based servers may find those servers are running out of memory and are unresponsive when using Scholastic programs. Scholastic strongly recommends running larger implementations with multiple products on 64-bit servers, but in the meantime these memory settings can be tuned for the specific customer installation. Contact Scholastic Technical Support at 1-800-283-5974 or using the Live Help feature at the Scholastic Education Product Support website for more information.

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Common Solutions

Events & Trainings

  • FREE Technical Webinar: October 14 at 1p.m. (ET)
    FREE Technical Webinar: October 14 at 1p.m. (ET)

    Learn about best practices, known software issues, and troubleshooting tips from Scholastic’s software experts. FREE for customers with an active Premium Support Plan, Scholastic Hosting Services, or Scholastic Web Subscription programs.

Support

Our Premium Support Plan provides access to the Training Zone (TZ) and the READ 180 Interactive Teaching System.

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